Privacy Policy
Last updated: November 15, 2024
This Privacy Policy describes how Mobile Spyke (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mobilespyke.com (the "Site") or communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether a customer, website visitor, or other person whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the Terms of Service, and protect or defend the Services, our rights, and the rights of our users or third parties.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly From You
Information you submit directly to us through our Services may include:
- Contact information, including your name, address, telephone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Customer support information, including information you choose to include in your communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to provide us with additional information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information regarding your interaction with the Services (" Usage Data "). We may do this using cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payment and fulfill your orders.
- When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Provision of Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notices relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating returns and exchanges and other functions related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you promotional communications, by email, text message or postal mail, and displaying advertisements for products or services.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
- Communicating with You and Improving Services. We use your personal information to provide you with customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, see https://www.shopify.com/legal/cookies . We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand how users interact with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the features and functionality of the Services to stop working properly or no longer be available. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate interests and other reasons subject to this Privacy Policy. These circumstances may include:
- With vendors or third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request or otherwise consent, to disclose certain information to third parties, such as to send you products or through the use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
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We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or any third party. The inclusion of these links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of persons under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.
- Right to Access/Knowledge : You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right to Deletion : You may have the right to request that we delete personal information we hold about you.
- Right to Correction : You may have the right to request that we correct inaccurate personal information that we hold about you.
- Right to Portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing : You may have the right to ask us to stop processing your personal information or to restrict our processing of your personal information.
- Withdrawal of Consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
- Managing Communication Preferences : We may send you promotional emails and you may opt out of receiving these at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing you with a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable laws.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection authorities here.
International Users
Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal information is also processed by third party staff and service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant UK competent authority, as applicable, unless the data transfer is to a country that has been determined to offer an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us.
Mobilespyke Inc
C/o Frontline Innovations Ltd
Unit 1 Mahon Building
Strabane
BT82 8EE
Northern Ireland
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal information.